01Get the scope, the price and the dates in writing
Everything you agreed should be on paper before work starts: what is included, what is excluded, the price, what is paid when, and the dates. If it is not written, it was not agreed.
In BC, consumer contracts for work to be done later are covered by the Business Practices and Consumer Protection Act. Consumer Protection BC publishes what those contracts should include.
02Ask for a WorkSafeBC clearance letter
WorkSafeBC says a homeowner who hires an unregistered contractor can be held responsible for unpaid premiums. A clearance letter shows the contractor’s account is in good standing. You can request one yourself on the WorkSafeBC website.
Ask for one for every trade that will work on your property, not only the company you call.
03See the insurance certificate
Ask for a certificate of commercial general liability insurance. Check the policy dates and the amount, and that the name matches the company you are hiring.
04Know who pulls the permits
Structural changes, plumbing, electrical, suites and many raised decks in Kelowna need a permit from the City. Unpermitted work can cause problems with insurance and when you sell.
Get in writing which permits are needed and who applies for each one. Permitted work should not start before the permit is issued.
05Agree how changes are handled
Something always changes. The good answer is a written change order with a price, signed before the extra work is done. The bad answer is “we’ll sort it out at the end.”
06Understand the lien holdback
Under the BC Builders Lien Act, the owner holds back 10% of the value of the work. The holdback period ends 55 days after the work is completed, abandoned or terminated, or after a certificate of completion is issued.
Ask the contractor how they handle holdback with you and with their subcontractors.
07Know who will be on your property
Ask which subcontractors will be on site, who supervises them, and what rules they follow. Somebody should answer for every person who walks through your door.
08Building a new home? The rules are different
In BC, new homes generally have to be built by a Licensed Residential Builder registered with BC Housing, and covered by home warranty insurance. Check the BC Housing public registry before you sign.
General information, not legal advice. Check the details with WorkSafeBC, BC Housing, the City of Kelowna and Consumer Protection BC.